The Changing Nature of Growth and Competition in Emerging Markets

For years, the BRICS (Brazil, Russia, India, China, and South Africa) were synonymous with broad-based, rapid growth. Not anymore. Data for 2015 from Oxford Economics shows China’s GDP growth slowing to 6.5%, South Africa eking out a percentage point or two, Brazil flat, and Russia actually contracting. Growth in other emerging markets, especially those with…

Continue Reading →

How shared-services organizations can prepare for a digital future

To complement their efforts to build innovative customer experiences, companies should consider ways to digitize back-office functions and optimize company performance. Over the past few years, companies have taken many routes to digitizing the front ends of their businesses to create seamless customer interactions—for instance, building mobile apps that make it easier for customers to,…

Continue Reading →